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In business, it’s not uncommon to have millions of Rands worth of turnover without generating adequate cash flow to support business growth. It’s a well-known fact that growth in any type of business consumes cash which according to Verne Harnish [...]
If you go to Google and type in ‘challenges that business owners face’, one of the results listed in 2018 is ‘Lack of business funding, marketing, and cash flow’. Now, if you Google ‘business challenges for 2021’, suddenly results are very, very different; ‘how to avoid burnout, how to avoid fatigue and how [...]
Real and true empathy can have a profound impact on the sales and service of businesses. When employees genuinely understand and share the feelings of customers, it fosters trust, loyalty, and positive customer experiences. This, in turn, leads to increased [...]