Business

SALES is no longer just about convincing someone to buy a product or service. In my experience, the most effective SALES strategies come from understanding people, their emotions, and the way they make decisions. Once I started focusing on customer [...]

Money is one of the most important resources in any business, yet many business owners do not realise how much money quietly slips away through hidden inefficiencies, poor systems and overlooked expenses. Over the years, I have learnt that profitability [...]

Profit is the ultimate measure of a healthy business, yet many companies struggle to achieve it consistently despite high levels of sales activity. It is a familiar story. Teams are busy, calendars are full, calls are being made, and meetings [...]

The Six Steps to Freedom. By Craig Lourens If your business only works when you do, you don’t own a business, you own a job. That’s the uncomfortable conclusion that most entrepreneurs come to at some point. The business you [...]

Productivity is the lens through which I now run my business, and it has completely changed how I define a “successful” day. For a long time, I wore busyness like a badge of honour. My calendar was full, my inbox [...]

You’re working harder now than you did five years ago. The revenue numbers look decent on paper - maybe R20M, R50M, or in the R100'sM. You have a team in place. You have a long list of loyal clients. By [...]

Burnout and time are two of the most overlooked factors in business success, yet they quietly shape how well you perform, lead, and grow your company. Running a business can feel exciting, meaningful, and even empowering. But behind that energy [...]

For many business owners, the idea of taking time off feels uncomfortable at best and impossible at worst. There’s always that lingering worry that if you step away, things will slow down, clients will notice, or problems will start piling [...]

There is a lot of tension in the business community right now. You’re hearing it in conversation, you’re hearing it in decision-making and you’re hearing it in the tone of even the most experienced leaders. Rising fuel prices are [...]

Time is one of the most valuable assets a business owner has, yet it is often the one that is most poorly managed. Many entrepreneurs find themselves stuck in a cycle of constant activity, juggling tasks, meetings and unexpected issues, [...]

The real question isn’t why should you prioritise women in leadership, but rather why wouldn’t you? Let’s be honest, the conversation around diversity in business has shifted. It’s no longer just about doing the right thing. It’s about doing the [...]

Hiring the right staff is critical to business success, yet many organisations underestimate the hidden costs of recruitment mistakes. Bringing in the wrong person not only impacts productivity and morale but can also drain financial resources, disrupt team dynamics, and [...]

Every organisation has untapped potential. Within your current team, there are people with skills, creativity and leadership ability that have not yet been fully recognised. The challenge is that this potential does not always sit neatly within job descriptions or [...]

Performance conversations can feel uncomfortable. Whether you’re addressing underperformance or offering developmental feedback, it’s easy to worry about saying the wrong thing or triggering defensiveness. Many managers either avoid these conversations altogether or approach them in a way that creates [...]

By: Craig Lourens, ActionCOACH Business Coach At the start of the financial year, many business owners take a moment to reflect on the past year. What worked. What didn’t. Where did the business move forward, and where did it feel stuck. [...]

Emotional intelligence, often referred to as EI, influences how people communicate, respond to challenges, and work with one another. Teams with strong emotional intelligence tend to collaborate more effectively, resolve conflict constructively, and remain resilient during periods of pressure or [...]