Recently a colleague and I were discussing client retention, during which he lamented the fact that he had recently lost some long-standing clients. Several key points came out of the discussions which I would like to summarise below: Focusing on client...
Every year, without fail, you and I get letters from all sorts of corporate companies we deal with and every year, they all sing from the same hymn sheet: “Blah blah blah your new price increase will be X and you’ll now be paying more than before.” Your bank,...
"You guys are too busy to make money" This statement took the wind out of my sails when our financial director said it to my partners and I in another business over a decade ago. He was 100% right, we were so busy trying to make our customers and our staff happy, we...
I love it when people say to me: "but Harry, it's not about the money." Really?! Do you actually believe that? Now I'm the first to support that money isn't everything. There are a lot of things that are important. I’m also not saying that money should be your sole...
Think of a 911 Porsche. The Porsche 911, launched in 1963, traces its roots back to the 356 Porsche of the 1950s which actually shared a drivetrain with the Volkswagen Beetle. Similar underpinnings but a vastly different package. Which would you rather have? Today...
The majority of business owners we—as business coaches—get to interact with, work extremely hard to increase their profits, and the sad part is that they don't realise that they are missing the opportunity to make huge gains on their bottom line by simply not...
As a business owner, do you truly believe you could have or even deserve freedom? Do you know what real freedom actually tastes like? As a business coach for more than a decade, I have more often than not, discovered when talking to a new client—a business owner—that...
As I write this, it is the last working day of the financial year-end for most business owners. The mad rush to get your finances into final shape for the close off is almost complete and you are looking forward to just kicking your shoes off and relaxing after what...
Do you get that sinking feeling at the end of the financial year when you have to prepare a budget for the coming year? The pressure can be intense if you are neither an accountant nor do you have one to help with the basics. I felt like that when I had to do my first...
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