Recently a colleague and I were discussing client retention, during which he lamented the fact that he had recently lost some long-standing clients. Several key points came out of the discussions which I would like to summarise below: Focusing on client...
There are some sectors that are more cyclical than others, like the hospitality sector which has fairly large swings in demand. But there are numerous industries, micro industries, SMME’s and solo proprietors who are affected by this phenomenon. As the owner or...
We are all familiar with the seasons: Summer, Autumn, Winter, and Spring. If we think about it, applying seasonal cycles to business makes a lot of sense. Just like farming, each business has the same cycle: growth or recovery (spring), wealth (summer), dying off...
As I am writing this blog, winter has arrived in Cape Town with a bang, which means rain, cold fronts, and fewer daylight hours compared to the summer months. People travel to work and drop off their kids at school in pitch darkness, and the majority of the time...
Think of a 911 Porsche. The Porsche 911, launched in 1963, traces its roots back to the 356 Porsche of the 1950s which actually shared a drivetrain with the Volkswagen Beetle. Similar underpinnings but a vastly different package. Which would you rather have? Today...
The majority of business owners we—as business coaches—get to interact with, work extremely hard to increase their profits, and the sad part is that they don't realise that they are missing the opportunity to make huge gains on their bottom line by simply not...
“If the client does not buy your sales approach, they aren’t going to buy what you sell.” – Unlocking the Sales Game, by Ari Galper If I were to ask you what image you have of a sales person, you’d probably respond with the words: over-bearing, aggressive,...
It’s July already and half the year has already passed! To make it even worse, we’re already into the second month, of the second quarter, of our 2021 financial year. If your year has been anything like ours, it’s gone by with a flash. In fact, since March, when the...
There are certain things you might have heard that are putting you off buying a franchise. There may also be some exaggerated facts that try to seduce you into buying a franchise without thinking. Whatever you may have heard, we are going to dissect some really common...
southafrica@actioncoach.com 
